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Lorikeet
AI agent for advanced customer support automation and problem resolution
Website: https://www.lorikeetcx.ai/
About This AI Agent
Lorikeet is an AI-powered customer support agent designed to handle both simple and highly complex customer service interactions across multiple channels, including chat, email, voice, and SMS. Unlike traditional chatbots that primarily deflect queries, Lorikeet focuses on actually resolving customer issues by executing real actions within business systems.
The platform operates as a “universal AI concierge,” capable of following structured workflows and standard operating procedures similar to human agents. It integrates with internal tools, APIs, and knowledge bases to manage support tickets, process requests, and deliver accurate, context-aware responses.
Lorikeet’s key differentiator is its ability to coordinate multiple AI agents that collaborate in real time to solve complex, multi-step customer problems. This enables businesses to scale support operations while maintaining high-quality, human-like service experiences.
Agent Features
AI-powered customer support automation
Multi-channel support (chat, email, voice, SMS)
Workflow execution based on SOPs
Real-time problem resolution (not just responses)
Integration with internal tools and APIs
Knowledge base and help center integration
Intelligent escalation to human agents
“Team of Agents” for multi-step workflows
Agent Use Cases
Handling complex customer service workflows
Automating support across multiple channels
Resolving high-stakes customer issues
Reducing support workload and costs
Improving customer satisfaction (CSAT)
Scaling enterprise support operations
Supporting regulated industries (finance, healthcare)
Agent Overview
| Attribute | Details |
|---|---|
| Category | Customer Support |
| Pricing | Paid (starts around $500/month) |
| Source Type | Closed Source |
| Deployment | Cloud-based platform |
| Primary Focus | AI-driven customer support and workflow automation |
Who Is Lorikeet Best For?
Enterprises with complex support needs
Fintech and healthcare companies
SaaS platforms
Customer experience teams
High-volume support operations
Businesses requiring multi-channel support
Alternative AI Agents
Sierra – AI customer support assistant
Intercom Fin – Conversational AI for support
Zendesk AI – Enterprise support automation
Ada – AI chatbot platform
Freshdesk Freddy AI – Support automation tool
Comparison Table: Lorikeet vs Other Customer Support AI Tools
| Feature / Tool | Lorikeet | Sierra | Intercom Fin | Ada |
|---|---|---|---|---|
| Complex issue resolution | Yes | Limited | Limited | Limited |
| Multi-channel support | Yes | Yes | Yes | Yes |
| Workflow automation | Yes | Yes | Limited | Limited |
| Real-world action execution | Yes | No | No | No |
| Best for | Complex support | Scalable support | Conversational AI | Chatbots |
Frequently Asked Questions (FAQ)
What is Lorikeet AI?
Lorikeet is an AI customer support agent that resolves complex customer issues by executing workflows across multiple communication channels.
How is Lorikeet different from chatbots?
Unlike basic chatbots, Lorikeet can perform real actions such as processing requests or coordinating workflows, not just provide answers.
Does Lorikeet support multiple channels?
Yes. It works across chat, email, voice, and SMS for unified customer support.
Who should use Lorikeet?
Businesses with complex customer support needs, especially in industries like finance, healthcare, and SaaS.